Returns & Exchanges
At Empire Trading, we strive to ensure your fashion experience is seamless, offering a 30-day return window for all unworn apparel in its original condition. We are committed to providing a hassle-free exchange process to help you find your perfect fit and style.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are attached and the original packing slip is included inside.
Ship It Back
Download and print your prepaid shipping label from the portal, then drop off the package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing